最后更新：2026年9月3日 适用于通过 iAgent Plus 平台（网站及移动应用）进行的购买
本退款政策说明您就 iAgent Plus 平台（下称"本服务"，由智云（莆田）科技有限公司运营）付费订阅及购买的退款权利。本政策适用于全球所有客户，并尊重您居住国的强制性消费者保护权利（如适用，包括欧盟/英国消费者法律）。
本政策涵盖：
我们希望您对本服务满意。如果不满意，您可在首次购买后14天内申请全额退款，无需说明理由。
如何申请退款：
退款将退回至原支付方式。视您的银行或发卡机构而定，退款通常在 5–10个工作日内到账。
若您是欧洲经济区、英国或其他赋予法定撤回权的司法辖区的消费者，您有权在合同订立后 14天内 无需说明任何理由撤回购买。
关于数字服务的重要提示： 本服务在购买后立即提供。若您明确要求在撤回期内开始提供服务，并确认知晓一旦开始履行即丧失撤回权，则您在访问本服务后可能丧失法定撤回权。若您未访问本服务，或我们未取得上述确认，您在14天内撤回的法定权利仍然有效。
14天期限届满后，对已交付的计费周期一般不予退款。但在特殊情况下，我们可酌情给予部分或全额退款，例如：
您可随时取消订阅：
取消后将停止后续定期扣费。在当前付费周期届满前，您仍可继续使用本服务。已部分使用的周期，其剩余部分不予退款，第2–4条所述情形除外。
若续订扣款失败（如银行卡过期），我们（通过支付服务商）可能会重试扣款并通知您。若款项无法收回，付费功能可能被暂停，直至欠款结清或订阅取消。
若您认为某笔扣款有误，请在向银行或发卡机构发起拒付前先联系我们 — 我们将与您一起及时、公正地解决问题。请注意，发起无理由的拒付可能导致您的账户被暂停，且我们可能对该拒付提出争议。
促销或折扣购买的退款按实际支付金额计算。折扣码与促销积分不可兑换现金。
我们可能不定期更新本退款政策。重大变更将至少提前30天在本页面公布后生效。"最后更新"日期标明最近一次修订时间。
如需申请退款或对本政策有疑问：
邮箱： support@iagent.plus
Last updated: September 3, 2026 Applies to purchases made through the iAgent Plus platform (website and mobile applications)
This Refund Policy describes your rights regarding refunds for paid subscriptions and purchases of the iAgent Plus platform ("Service"), operated by Zhiyun (Putian) Technology Co., Ltd. This policy applies to all customers worldwide, and respects mandatory consumer-protection rights in your country of residence (including EU/UK consumer law where applicable).
This policy covers:
We want you to be satisfied with the Service. If you are not, you may request a full refund within 14 days of your initial purchase, no questions asked.
How to request a refund:
Refunds are issued to the original payment method. Depending on your bank or card issuer, the refund typically appears within 5–10 business days.
If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction granting a statutory withdrawal right, you have the right to withdraw from your purchase within 14 days of the contract conclusion, without giving any reason.
Important note on digital services: The Service is provided immediately upon purchase. Where you have expressly requested that the Service begin during the withdrawal period and acknowledged that you lose your withdrawal right once performance begins, you may lose your statutory withdrawal right upon access to the Service. If you do not access the Service, or where we have not obtained such acknowledgement, your statutory right to withdraw within 14 days remains available.
After the 14-day period, refunds are generally not provided for an already-delivered billing period. However, we may grant a partial or full refund at our discretion in exceptional circumstances, such as:
You may cancel your subscription at any time:
Cancellation stops future recurring charges. You retain access to the Service until the end of the current paid period. No refund is issued for the remainder of a partially used period, except as described in Sections 2–4.
If a renewal payment fails (e.g., expired card), we (through our Payment Provider) may retry the charge and will notify you. If payment cannot be collected, access to paid features may be suspended until the outstanding amount is settled or the subscription is cancelled.
If you believe a charge was incorrect, please contact us before initiating a chargeback with your bank or card issuer — we will work with you to resolve the issue promptly and fairly. Please note that initiating an unjustified chargeback may result in suspension of your account and may be disputed by us.
Refunds for promotional or discounted purchases are calculated based on the amount actually paid. Discount codes and promotional credits have no cash value.
We may update this Refund Policy from time to time. Material changes will be announced by posting the updated policy on this page at least 30 days before they take effect. The "Last updated" date indicates the latest revision.
For refund requests or questions about this policy:
Email: support@iagent.plus